Introduction
At santiagocamiro.com, we strive to offer high-quality products and a satisfying shopping experience. However, we understand that situations may arise where you need to return a product or request a refund. This policy outlines our conditions and procedures for returns and refunds, specifically for a print-on-demand store.
Conditions for Returns and Refunds
- Defective or Damaged Products: If you receive a defective or damaged product, you must notify us within 14 days of receiving the product. Provide clear photographs of the defect or damage and a detailed description of the issue. We will review your request, and if approved, offer a replacement or refund.
- Order Errors: If you receive an incorrect product due to an order error, you must notify us within 14 days of receiving the product. Include a photograph of the received product and a description of the error. We will review your request, and if approved, send you the correct product at no additional cost.
- Delivery Times: Print-on-demand products have specific production and shipping times. The estimated delivery time varies between 7 to 21 business days, depending on the customer’s location. If an order does not arrive within the estimated timeframe, please contact us to investigate the shipment status.
- Customer Satisfaction: If you are not satisfied with your purchase for reasons other than defects, damage, or order errors, contact us within 14 days of receiving the product. We will evaluate refund requests on a case-by-case basis, and restocking fees or store credit may apply instead of a full refund.
Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at [contact email] with your order number, product photos (if applicable), and a detailed description of the reason for the return.
- Return Approval: We will review your request and, if approved, provide you with detailed instructions on how to return the product.
- Packing and Shipping: Ensure the product is securely packed to avoid damage during transit. Ship the product back to the address provided.
- Processing: Once we receive the returned product, we will inspect its condition. If approved, we will process your refund or replacement within 7 to 10 business days.
Refund Policy
- Full Refunds: Issued for defective, damaged, or incorrect products.
- Partial Refunds or Store Credits: May be offered for returns due to customer dissatisfaction, subject to case-by-case evaluation.
- Refund Method: Refunds will be processed through the original payment method used for the purchase. Please note that processing times may vary depending on the financial institution.
Products Not Eligible for Return
- Personalized Products: Products customized with names, images, or any specific design that are not defective or incorrect.
- Used or Washed Products: We do not accept returns of products that have been used, washed, or altered in any way.
- Special Offers or Clearance Items: Products purchased on special offers or clearance are not eligible for returns unless defective or incorrect.
Contact
If you have any questions or need assistance with your return or refund, please contact us at:
santiagocamiro.com
Email: support@santiagocamiro.com
Phone: 9297086842
Address: 2201 Caton Ave Brooklyn NY11226
Thank you for choosing santiagocamiro.com. We are committed to ensuring your satisfaction and delivering quality products.
